30-DAY RETURNS
You have 30 days from the date of delivery to request a return.
ELIGIBLE ITEMS
Items must be unused, in original condition, and in original packaging.
EASY PROCES
Start your return online and we'll guide you every step of the way.
REFUNDS
Refunds are issued to your original payment method within 5-7 business days.
SUSTAINABLE RETURNS
We use eco-friendly packaging and partner with responsible carriers
HOW TO START A RETURN
SUBMIT YOUR REQUEST
Visit our returns portal and enter your order number and email address. our returns portal and enter your order number and email address.
RECEIVE RETURN INSTRUCTIONS
We'll send you return instructions and a prepaid shipping label (for eligible returns).
PACKAGE YOUR ITEM
Securely pack your item(s) in the original packaging and attach the return label.
DROP IT OFF
Ship your return using the provided label. That's it!
EXCHANGES
Want to exchange an item? The fastest way is to return your
original item for a refund and place a new order.
Need help? Our support team is here for you.
NON-RETURNABLE ITEMS
For hygiene reasons, we cannot accept returns on:
. Gift cards
. Items marked as final sale
. Products that have been used or opened
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged or incorrect, please contact us
within 7 days of delivery and we'll make it right.
GIFT RETURNS
If you received a TRACE product as a gift, Lucky you! However, we cannot return items for anyone other than the original purchaser. Returns to the original payment method are only available for purchases made directly.
